FAQs

To check your order status, sign into your Direct Source Yarn account and visit the account page. All orders made using your email address should appear on this page, along with order number, date of order, and order status.

Processing Time

Please note that the delivery time estimates provided by DSY reflect the time it takes to arrive after it is shipped from our warehouse. The estimates do not take into account internal order processing time, which is always subject to increase during high volume sales. Please also note that we are unable to provide estimated delivery dates. These dates are determined by the carrier.

For international orders, please allow up to 3-4 weeks for delivery. If you are experiencing problems with your tracking number, we recommend using a universal tracking site to verify that the tracking number is working properly and that there has been movement in the shipment. Please note that for international orders, there may be periods of time without tracking updates as the package is transferred between carriers while in transit to its next destination.

Out of Stock Items

Please note that if you purchase an item that is out of stock, your entire order will be held until we restock the item. If you would like to receive the in-stock items and wait for the out-of-stock items, please contact Customer Service (hello@directsourceyarn.com) and request a split shipment.

Please be advised that orders in our system cannot be edited. Should you wish to modify the contents of your order, you will be required to cancel it and place a new order for the desired items. Please be advised that orders for crochet patterns are non-refundable.

Should you wish to cancel an order that you have recently placed, please contact our Customer Service team at hello@directsourceyarn.com. Please note that orders for crochet patterns are non-cancelable.

We will do our utmost to accommodate your cancellation, but due to the varying stages of processing at which your order may be, we cannot guarantee this will be possible. In this instance, you may return the item to us for a full refund of the purchase price.

Orders may typically be cancelled within a 30-minute window of placement. If the requisite time has elapsed, we will likely be unable to cancel the order. Please be advised that even if the order has been placed within 30 minutes, we cannot guarantee that we will be able to cancel it. Once an order has been shipped, it cannot be cancelled. Please wait for the order to arrive and then return it if you change your mind.

 Please be advised that orders for crochet patterns are non-refundable.

We offer our customers the option to return products within fourteen (14) days of the delivery date, with the exception of certain products that may not be returnable (e.g., final sale products). All returned products must be unused and suitable for resale. Please note that you are responsible for the cost of shipping the returned product. Any products not returned in accordance with the established return procedures may be donated or destroyed, and no refund will be issued.

To return products, please follow these steps:

1. Repack the items, including your delivery slip or a note with your name and order number.
2. Address the parcel to:

Direct Source Yarn- Return

No. 8 Gan Tang Road

Peng Jiang District

529000 Jiangmen City

Guangdong Province

China

Tel: 0086 137 6050 3612

At the post office, we recommend that you request a tracking number.

Our warehouse will automatically process a refund to your original payment method upon receipt of your returned order. The amount of your refund is determined solely by the products you are returning, and does not include shipping and handling charges.

Once you’ve purchased a crochet pattern, just sign into your Direct Source Yarn account and visit the My Account page. All your orders made using your email address should be there. Click on the “Downloads” section for the pattern you paid for. If you have any problems with downloading the pattern PDF, please don’t hesitate to contact our Customer Service team at hello@directsourceyarn.com.

You are welcome to search our website at https://directsourceyarn.com/product-category/all-yarns/. Please note that if the yarn is not listed on that site or is marked as discontinued, it is no longer available from us.

If you are having trouble completing an online order, we are here to help!  Please contact Customer Service at hello@directsourceyarn.com and one of our customer service reps will be happy to help you place the order.

A dye lot is the batch the yarn was dyed in. All of the yarn in one batch will be the exact same color and will have the same dye lot number on the label. Yarn from a different batch may vary in color. The colors of two different dye lots may look the same under certain lights and VERY different under other lights or in daylight.

Unfortunately, we are not able to match dye lots. Yarn is packed in cartons by dye lot and shipped to stores across the country – before long, that dye lot will be sold out. For this reason, we recommend purchasing whatever you need of a dye lot at one time.

To use a discount code or coupon, simply enter it in the “Click here to enter your coupon code“ field at the checkout page. Click ‘Apply’ and your total will be adjusted.

Our warehouse will always do its best to provide matching lot numbers within an order. If you receive 2 different lots in the same order and the difference is noticeable, please contact us with photos and we will find a solution for you.

If you have run out of yarn and need to order more, unfortunately we cannot accept requests for specific dye lots. we recommend purchasing whatever you need of a dye lot at one time.

No, we are not able to add items to your order as we cannot withdraw more from your payment account than you have authorized.

Unfortunately, we are unable to change shipping addresses.

Yes, please email us at hello@directsourceyarn.com with the items and quantity you need and one of our customer service representatives will contact you as soon as possible.

No, unfortunately we do not offer price drop protection/price adjustments. Your invoice will be for the amount you authorized when you confirmed your order. Please see our Terms and Conditions for details.

If an item you have your eye on is not currently on sale, we encourage you to subscribe to our newsletter or follow us on Instagram (@directsourceyarn). All our new sales will be announced there!

First of all, please contact the courier. It is possible that your package is waiting for you at a pickup location.

If the courier confirms that they do not have your package, please contact us at hello@directsourceyarn.com and we will investigate further.

Please email hello@directsourceyarn.com and we can help you locate your order.

If part of your order is missing and the packaging is intact, it’s possible that your order was shipped in 2 or more separate packages. If this is the case, you will receive multiple tracking emails that look identical but have different tracking numbers.  If you only received one tracking email, we sincerely apologize that your order arrived incomplete! Please contact us immediately with Your order number A list of missing items Photos of the package if it was damaged, taped up.

Your preference for a replacement (subject to availability), refund or credit for the missing items. Thank you, we look forward to resolving this for you!

First of all, we apologize! We will use this experience to improve our service in the future. Please contact us as soon as possible with

Your order number.

A list of the damaged, faulty or missing items.

Photos of the items in question. Please also include photos of the package if it was damaged, taped, or in a box.

Your preference for a replacement (subject to availability), refund, or store credit.

A member of our team will contact you as soon as possible to assist you!

Once we receive your order, we process and ship it within 3-4 working days. We’ll provide you with a tracking number so you can monitor your order’s journey. As we are based in China, international shipping can take 3-4 weeks for delivery, depending on your location. Rest assured, we stay committed to making sure your package reaches you safely.